Refund policy

Return & Refund Policy

Last updated: August 2026

At Deep Perfumes, we carefully pack and inspect our products before dispatch. We accept returns or claims only for valid product-related issues.

1. When Can You Request a Return?

Returns or claims may be considered if you receive:

- A broken or damaged perfume
- A leaking or defective product
- The wrong product
- Another significant issue with the product

We do not accept returns simply because you changed your mind, do not like the fragrance, or no longer want the product.

2. Report the Issue Within 48 Hours

If your order arrives damaged, broken, leaking, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

- Clear photos of the product and packaging
- A clear unboxing video, where possible
- Your order details

This helps us properly review the issue.

3. Review & Approval

After receiving your complaint and proof, our team will review the case.

If the claim is approved, we will inform you about the next step, which may be a replacement or refund, depending on the situation.

Please do not send a product back before contacting us and receiving instructions from our team.

4. Refunds

If a refund is approved, we will explain the refund process and applicable method to you.

The timing of the refund may depend on the payment method or financial service involved.

5. Order Cancellation

Customers may request cancellation before the order has been packed or dispatched.

Once an order has been packed or dispatched, cancellation may no longer be possible.

For return, replacement, or refund assistance:

Email: deepperfumes1@gmail.com
Phone / WhatsApp: +92 303 8162257

Deep Perfumes — Feel the Depth.